Legal Terms

Engagement scope

Services include data sourcing, outreach operations, campaign optimization, and reporting as outlined in applicable statements of work (SOWs). Any additional services require written agreement.

Client responsibilities

• Provide accurate program requirements, target account criteria, and brand guidelines.
• Maintain lawful authority to process personal data supplied to Kronos.
• Review and approve messaging, localization, and compliance requirements.
• Respond promptly to performance, security, or legal inquiries.

Compliance & deliverability

Kronos aligns operations with CAN-SPAM, GDPR, PDPA, Privacy Act (AU), CASL, and other applicable regulations. We maintain suppression lists, consent logs, and authenticated sending infrastructure.

Confidentiality

Each party agrees to safeguard non-public information disclosed during the engagement and to use it solely for providing or receiving services. Confidentiality obligations survive termination.

Intellectual property

Clients retain ownership of their data and trademarks. Kronos retains ownership of pre-existing methodologies and tooling. Deliverables developed specifically for a client become the client’s property upon payment unless stated otherwise in the SOW.

Fees & payment

Invoices are due within the timeframe stated in the SOW. Late payments may accrue interest at 1.5% per month or the maximum rate permitted by law.

Limitation of liability

To the fullest extent permitted by law, Kronos is not liable for indirect, consequential, or punitive damages. Aggregate liability is limited to fees paid in the preceding three months for the relevant services.

Termination

Either party may terminate with written notice as provided in the SOW. Upon termination, outstanding fees become due and suppression obligations remain in effect.

Governing law

These Terms are governed by the laws of Turkey without regard to conflict of law provisions. Disputes shall be resolved in the courts of Istanbul unless otherwise agreed in writing.

Updates

We may update these Terms to reflect regulatory or operational changes. Updated Terms will be posted with a revised effective date.