34% of U.S. Adults Use AI Chatbots for Health Needs
A new Pew Research Center survey highlights growing reliance on AI for medical diagnosis and laboratory results.
A person holds a smartphone showing a medical AI chatbot interface with data visualizations in a clinic setting.
Photo: Kronos Digital News
A Pew Research Center survey found that 34% of U.S. adults use AI chatbots for medical purposes [1]. Users primarily utilize these tools for symptom diagnosis and interpreting laboratory results [1][2]. While many find the technology helpful, concerns about professional integration remain widespread [2].
Americans express significant reservations regarding data privacy and transparency in professional healthcare settings [1][3]. Many users believe providers should disclose when AI is used during clinical visits [3]. This reflects a tension between personal utility and institutional trust [2].
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Sources
- 1.↗
pewresearch.org
https://www.pewresearch.org/science/2026/08/25/do-americans-think-chatbots-help-or-hurt-people-using-them-for-loneliness-depression-or-stress/
- 2.↗
courthousenews.com
https://www.courthousenews.com/pew-americans-largely-unsure-about-ai-in-healthcare/
- 3.↗
cnet.com
https://www.cnet.com/tech/services-and-software/americans-want-to-know-when-their-healthcare-providers-use-ai/
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